Responsible Gaming at bgc99 — Play Smart, Stay in Control

1 Our Commitment to Responsible Gaming

bgc99 is built on the principle that online gambling should be a safe, enjoyable pastime — not a source of financial hardship, emotional distress, or family conflict. We serve players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, and we take seriously the trust that those players place in us each time they log in to play cricket betting, slots, live casino, or any other game on the bgc99 platform.

Responsible gaming at bgc99 means three things. First, we provide every player with the tools they need to manage how much they spend and how long they play. Second, we train our support team to recognise the signs of problem gambling and to respond with empathy and practical guidance. Third, we are transparent about the risks associated with gambling and do not use misleading promotional language that might encourage players to gamble beyond their means.

This page explains in full the responsible gaming tools and policies that apply to all bgc99 accounts. We encourage every player — regardless of whether they feel they have a gambling problem — to read this page and to familiarise themselves with the tools available. Setting sensible limits before you begin playing is a sign of a healthy relationship with gambling, not a sign of weakness.

2 Age Restriction — 18+ Only

bgc99 operates exclusively for adults aged 18 and above. This is a firm and non-negotiable requirement. We take all reasonable steps to prevent minors from accessing the bgc99 platform, and we respond swiftly to any report or suspicion that an underage person has registered an account.

How We Verify Age

All players are required to confirm they are 18 or older during the account registration process. In addition, bgc99 may request identity verification documents — including a Bangladesh National Identity Card (NID), passport, or birth certificate — at any point before processing a withdrawal or granting full account access. Accounts that cannot provide satisfactory age verification will be suspended and any applicable balance held pending review.

Protecting Young People

If you share a device with younger family members, we strongly encourage you to keep your bgc99 login credentials private, log out of your account after each session, and consider using device-level parental controls to restrict access to gambling websites. If you suspect that a minor has accessed a bgc99 account — whether your own or someone else's — please contact [email protected] immediately so we can investigate and take appropriate action.

3 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available at bgc99. It allows you to voluntarily block yourself from accessing your account for a set period, giving you time and space to reassess your relationship with gambling without the temptation of easy access to the platform.

bgc99 offers the following self-exclusion periods: 30 days, 90 days, 6 months, 12 months, and permanent (indefinite). Once self-exclusion is activated, your account will be suspended for the full duration. You will not receive any marketing emails or promotional offers during this period. Early reinstatement is not permitted — if you choose a 90-day exclusion, your account will remain closed for 90 days regardless of any requests to reopen it sooner.

How to Apply for Self-Exclusion

• 1
  Contact bgc99 Support: Send an email to [email protected] with the subject line "Self-Exclusion Request" from your registered email address. Include your bgc99 account username and your chosen exclusion period.
• 2
  Identity Confirmation: bgc99 will confirm your identity by asking you to verify your registered email address and mobile number. This step protects against unauthorised exclusion requests made by third parties.
• 3
  Account Suspension: Once identity is confirmed, your account will be suspended within 24 hours. You will receive a confirmation email when the suspension has been applied. During the exclusion period, all login attempts to your account will be blocked.
• 4
  Marketing Opt-Out: All promotional communications to your registered email address and mobile number will be paused for the full duration of your self-exclusion. bgc99 will not send bonus offers, deposit reminders, or game promotion messages during this period.
• 5
  Reinstatement (if applicable): After the exclusion period has fully elapsed — and only after — you may request account reinstatement by contacting [email protected]. bgc99 will conduct a brief welfare check before reinstating the account and will provide information about the responsible gaming tools available to you going forward.

4 Deposit Limits

Setting a deposit limit is one of the simplest and most effective ways to ensure your gambling spend stays within your personal budget. bgc99 allows every player to set a maximum deposit amount in BDT on a daily, weekly, or monthly basis. These limits apply across all deposit methods, including bKash, Nagad, Rocket, Upay, and bank transfers.

How Deposit Limits Work

• Daily limit: The maximum total amount you can deposit in a single 24-hour period (midnight to midnight, Bangladesh Standard Time, UTC+6).
• Weekly limit: The maximum total amount you can deposit across a rolling 7-day period.
• Monthly limit: The maximum total amount you can deposit across a rolling 30-day period.
• Reducing a limit: Takes effect immediately. If you reduce your weekly limit from ৳10,000 to ৳5,000, the lower limit applies from the moment the change is confirmed.
• Increasing a limit: Subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This delay exists to protect players who may be acting impulsively.
• Removing a limit: Treated the same as increasing — a 7-day cooling-off period applies before the limit is removed.

To set or adjust your deposit limits, contact bgc99 support at [email protected] with your account details and the limit type and amount you wish to apply. Our team will action the request and send you a confirmation email once the limit is in place.

5 Time-Out & Cooling-Off Periods

A time-out is a shorter alternative to full self-exclusion. It is designed for players who want to take a brief, structured break from bgc99 without committing to a long-term exclusion. Time-outs are useful if you have been playing heavily during a stressful period, have experienced a significant loss and need time to reflect, or simply want to reset your habits and approach gambling with a fresh perspective.

Available Time-Out Durations

Session Time Reminders

In addition to time-out periods, bgc99 supports session duration reminders. You can request that bgc99 sends you a notification after you have been actively logged in and playing for a set period — for example, 60 minutes or 2 hours. This serves as a natural prompt to pause, review your session, and decide whether to continue or log out. To set up session reminders, contact [email protected] with your preferred alert interval.

To activate a time-out, email [email protected] from your registered email address, state your bgc99 account username and the time-out duration you want. The time-out will be applied within 4 hours of your confirmed request. Once active, the time-out cannot be cancelled early — it must run its full course before you can log back in.

6 Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. bgc99 encourages all players to periodically reflect on their gambling habits and to be honest with themselves about whether gambling is still an enjoyable entertainment activity or whether it is becoming something more concerning.

The following are recognised warning signs that gambling may be becoming a problem. If several of these apply to you, we strongly encourage you to use bgc99's responsible gaming tools and to seek support from a professional organisation.

7 Getting Help

bgc99 acknowledges that not every player who develops a problem with gambling will be able to resolve it through platform tools alone. Sometimes professional support from a trained counsellor or a dedicated gambling support service is the right path, and bgc99 fully supports players in seeking that help.

Contact bgc99 Support

If you believe your gambling is becoming a problem, the first step is to contact the bgc99 support team. Our team is trained to handle these conversations with empathy and without judgement. We can help you activate self-exclusion, set deposit limits, apply a time-out, or simply talk through your concerns and point you toward the right resources. All responsible gaming conversations are confidential.

Guidance for Family and Friends

If you are concerned about a family member or friend who may have a gambling problem, bgc99 encourages you to approach the conversation with empathy rather than confrontation. Let them know you have noticed a change in their behaviour and that you are there to support them without judgement. If they are a bgc99 account holder and you have reason to believe they are gambling problematically, you may contact bgc99 support to raise a welfare concern — we will review the account activity in confidence and take appropriate steps within the scope of our responsible gaming policies.

Professional Support Organisations

bgc99 encourages players who feel their gambling is out of control to seek support from a qualified professional. Gambling addiction is a recognised condition and is treatable with the right help. We recommend speaking with a licensed counsellor, a mental health professional, or a trusted community organisation in Bangladesh that provides support for behavioural addiction. Your general physician can also refer you to appropriate mental health services available in your city.

8 Player Protection Tools — Summary

The following table summarises all responsible gaming tools available to bgc99 players, how to activate them, and the timescales that apply.